Customer service has changed in the fast-paced world of contemporary companies from being a simple transactional interchange to a full experience that determines a company’s success and survival. The day when client service was limited to a single phone call or in-person engagement, is long gone. A consumer’s image of a brand is now shaped […]
Is the Customer Always Right? Understanding the Reality
The saying “The customer is always right” has long been regarded as a guiding concept in the world of business and industry. This statement conveys the idea that companies should put their consumers’ needs and wants first, even if it means going above and beyond to satisfy those needs. We may understand the subtleties that […]
How To Deal With Rude Customers in Restaurants: Tips & Strategy
Dealing with rude customers can be one of the most challenging aspects of working in a restaurant. Many people seem to think that they can treat servers and other staff members poorly without any consequences. So, how do you deal with rude customers in restaurants? There are ways to handle these situations effectively and maintain […]
Psychology of Rude Customers: What You Need To Know
It’s common to encounter a rude customer once or twice in your work life. For certain industries, you could run into rude customers more often. Our natural reaction when we deal with a rude customer is to lash out at them at the moment or in private. We care less about why they are rude […]