Welcome to the world of entry-level employment options designed for people who choose to work in a non-direct customer-facing environment. For those who thrive in settings that prioritize task-oriented tasks and strongly emphasize making a positive contribution to the efficient running of diverse sectors, these professions offer a good starting point. These positions provide the […]
What Counts as Customer Service Experience?
Customer service has changed in the fast-paced world of contemporary companies from being a simple transactional interchange to a full experience that determines a company’s success and survival. The day when client service was limited to a single phone call or in-person engagement, is long gone. A consumer’s image of a brand is now shaped […]
Is the Customer Always Right? Understanding the Reality
The saying “The customer is always right” has long been regarded as a guiding concept in the world of business and industry. This statement conveys the idea that companies should put their consumers’ needs and wants first, even if it means going above and beyond to satisfy those needs. We may understand the subtleties that […]
Top 11 Best Outlets in Massachusetts
Who doesn’t love to shop till they drop? And shopping becomes even more attractive when you find bargain prices on products, even at some of the most luxurious stores. Find brands like Ann Taylor, Abercrombie & Fitch, Nordstrom, Armani, Guess, and other cheaper brands that offer their merchandise at reduced prices without compromising the quality. […]
How To Deal With Rude Customers in Restaurants: Tips & Strategy
Dealing with rude customers can be one of the most challenging aspects of working in a restaurant. Many people seem to think that they can treat servers and other staff members poorly without any consequences. So, how do you deal with rude customers in restaurants? There are ways to handle these situations effectively and maintain […]
Psychology of Rude Customers: What You Need To Know
It’s common to encounter a rude customer once or twice in your work life. For certain industries, you could run into rude customers more often. Our natural reaction when we deal with a rude customer is to lash out at them at the moment or in private. We care less about why they are rude […]
Retailers Need to Provide a Consistent Shopping Experience
According to this infographic posted by RetailNext, “Only 49% of consumers feel they receive a consistent experience across retail channels.” But, a consistent shopping experience across all retail channels is what shoppers want. Unfortunately, when retailers hear the words “omnichannel retail” they seem to believe that they need to create different experiences at different channels. […]
What Retailers Can Learn From The Past
In a recent Harvard Biz article, Peter Merholz relates the trend at checkout toward Square and the Apple Store-type experiences to farmers’ markets and food trucks. Consumers want to tear down the barriers between the shopper and the merchant. They want the farmers market, not the supermarket. They want the food truck, not the restaurant, […]
Don’t struggle with the complex aspects of omnichannel retail
According to this article, a panel at the Retail Business Technology Expo (RBTE) “likened omnichannel to the early stages of internet connectivity after claiming retailers struggle with the more complex aspects of offering an omnichannel experience, such as personalization, seamless payments and single customer journeys.” Offer personalization by removing silos Many retailers assume each of […]
How to Market to Millennials and Baby Boomers at the Same Time
Four out of five retailers attribute almost 50% of their sales to baby boomers.1 But, this is soon to change as 80 million Millennials are entering their peak consumption years. That’s according to this report put together by Synchrony Financial. In it, they share their findings about Millennial and Baby Boomer shopping habits and strategies […]